JOB DESCRIPTION

SUMMARY

Working with the ENT General Manager and clinical team, the post holder will lead clinical quality and service development, collaborating with commissioners and other stakeholders to expand services and introduce innovative models of care.

They will support recruitment, supervision and mentoring; oversee care quality through audit and observation; and act to maintain patient safety and care standards. They may also participate in outpatient clinics.

Reporting to the Operations Director – Secondary Care and the Chief Medical Officer, the post holder will promote best practice, service performance and operational efficiency; mentor staff; engage external partners; lead clinical engagement meetings; and visit sites as required.

KEY RESPONSIBILITIES

The ENT Clinical Lead will fulfil the following responsibilities, working independently and collaboratively with the Chief Medical Officer, Senior Management Team, and Service and Administration Managers, as appropriate.

1. Overview and strategic development

• Chair monthly clinical meetings with ENT doctors
• Represent ENT at clinical management meetings and ensure agreed actions are completed.
• Support the Senior Management Team in developing innovative, evidence-based ways of working, including the appropriate use of technology and AI.

2. Protocols and pathways

• Develop, review and implement clinical protocols and care pathways.
• Continuously optimise clinical pathways and introduce new approaches to improve quality, effectiveness and productivity.

3. Clinical workforce selection

• Oversee the recruitment process and develop a workforce recruitment plan.
• Ensure candidates have the appropriate clinical skills and support or participate in interviews as required.

4. Clinical supervision and performance

• Supervise all clinicians periodically, including shared sessions to review complex or challenging cases collaboratively.
• Provide supervision and management support to the Lead Audiologist in collaboration with the General Manager.
• Provide second opinions when requested by practising clinicians or support staff.
• Coordinate and conduct appraisals and job planning for ENT clinical staff.
• Work with the ENT operational management team to manage the performance of ENT clinical staff as required.

5. Clinical audit and quality assurance

• Develop and deliver an ENT audit plan that meets relevant standards and provides assurance on patient safety and quality of care.

• Ensure significant events are reported promptly, followed up appropriately and reflected in audit activity.
• Audit an agreed proportion of patient episodes.
• Maintain an ongoing feedback process to promote learning and improvement across the clinical team.

6. Complaints, incidents and Significant Events

• Work with the ENT General Manager to investigate complaints, incidents and Significant Events, assess their impact and support appropriate action in accordance with Omnes Healthcare procedures.
• Support Patient Safety Incident Investigations (PSIIs) as and when required.

External liaison

• Build and maintain effective working relationships with local NHS commissioners.
• Attend ICB and Trust contract review meetings as required.
• Maintain strong relationships with local acute trusts and statutory and voluntary organisations.
• Support the Business Development Team in developing new clinical services.
• Represent and promote Omnes Healthcare at relevant specialty conferences and meetings.

Company Vision

• Champion the Company’s vision of an effective skill mix, patient-centred care and patient empowerment, promoting it to colleagues and the public at every opportunity.
• Support the delivery of Company objectives by collaborating with the Management Team and colleagues across the organisation.
• Lead by example, inspire others through the Company’s values and vision, and demonstrate the benefits of new ways of working.
• Implement current and future Company policies and procedures, contributing to their development when required.

Skill mix

• Work flexibly and proactively with the clinical and administrative teams to optimise skill mix and deliver excellent patient access and care.
• Support and mentor audiologists and healthcare assistants within the ENT service.

Administration and professional development

• Attend team and other relevant meetings as required.
• Contribute to service-related research where appropriate.
• Support the accurate collection and reporting of statistical information.
• Participate in clinical audit and governance activities.
• Take part in regular educational sessions within the Company’s internal training programme.