Location: Manchester – Evergreen House
Job Reference: SCAAM021126
Salary: £30,000 – £33,000 per annum
Hours: 37.5 hours per week
Department: Secondary Care
We are looking for an organised, proactive and experienced Assistant Administration Manager to join our Secondary Care team in Manchester.
Working closely with the Administration Manager, you will support the day-to-day operational management of our Secondary Care administration function, ensuring the effective delivery of patient access services and a high-quality patient experience.
You will manage and support a large, complex team of Patient Healthcare Advisors (PHAs), working across office and home-based settings, helping to maintain performance, improve processes and ensure patients receive timely access to elective services.
You will also provide support to the Office Co-Ordinator with the day-to-day running of Evergreen House and agreed office administration and assurance activities.
Operational Management & Patient Access
Support the management of referrals, appointment booking, procedure scheduling and outpatient clinic scheduling.
Monitor clinic occupancy, waiting times and patient access performance, ensuring operational targets are achieved.
Monitor telephony performance, including call waiting times and abandoned calls, identifying and escalating any service delivery risks.
Ensure PHA performance meets the existing efficiency target of above 80%.
Provide daily performance updates, reports and progress monitoring to the Administration Manager.
Identify opportunities to improve operational processes, workforce arrangements and service delivery.
Team Management & Development
Manage and support a large team of Patient Healthcare Advisors, maintaining effective working relationships across office and home-based teams.
Co-ordinate annual leave, sickness and other absences to maintain service delivery.
Support recruitment, induction, training, appraisals and staff development.
Monitor staff performance, identify training needs and ensure mandatory training and competency requirements are maintained.
Provide regular team briefings and ensure effective communication across the department.
Support the management of staff concerns and complaints, escalating formal or complex matters where appropriate.
Office Administration & Support
Provide practical support to the Office Co-Ordinator with the day-to-day running of Evergreen House.
Assist with meeting-room arrangements, visitors, office supplies, maintenance requests and liaison with IT and contractors.
Support staff onboarding, offboarding and workstation arrangements.
Assist with maintaining office and health and safety records, co-ordinating approved checks and following up outstanding actions.
Act as deputy to the Office Co-Ordinator for agreed routine activities during periods of absence.
Service Improvement & Stakeholder Management
Work closely with other departments and operational teams to support effective service delivery.
Support the Administration Manager with external commissioner meetings where required.
Contribute to departmental projects, service improvements and cost improvement initiatives.
Support investigations into informal and formal complaints, ensuring lessons learned are shared and actions implemented.
Essential:
Strong communication, presentation and interpersonal skills, with the ability to build effective working relationships.
Excellent organisational and prioritisation skills, with the ability to manage competing demands and work under pressure.
Experience or understanding of managing large, complex teams.
Ability to analyse information and performance data to support management decisions.
Understanding of the health and social care environment and operational management processes.
Ability to co-ordinate multiple priorities, influence others and support effective team performance.
Self-motivated, enthusiastic and adaptable, with a proactive approach to problem-solving and continuous improvement.
Desirable:
Experience in performance management and identifying key performance indicators (KPIs).
Experience of waiting-list management and patient access services.
Knowledge of workforce development and service improvement methodologies.
Experience of project management, business planning or financial management.
Strong report-writing and analytical skills.
Omnes Healthcare is a growing, forward-thinking organisation delivering NHS Primary and Secondary Care services since 2006. Supporting patients across multiple sites, we combine clinical excellence with innovation to improve lives.
As part of the Evergreen Group, we also lead on digital health and genomics projects, including the Evergreen Life app, which empowers people to take control of their health.
Our mission is to enhance healthy and happy life years through high-quality, personalised and accessible care. Our vision is to be a trusted leader in healthcare, known for innovation, compassion and real impact.
We live by four core values:
Caring – Respect and compassion in everything we do.
Inclusive – Empowering diverse voices and teamwork.
Evolving – Driving continuous improvement and innovation.
Ambitious – Striving for high standards and real impact.
Whether your role is clinical or corporate, it matters. We're committed to creating a positive, inclusive and supportive environment where all colleagues can thrive.
Omnes Healthcare is an inclusive employer. If you require any adjustments during the recruitment process, we will be more than happy to help.
5 weeks' annual leave plus bank holidays, with an additional day off for your birthday.
Excellent work-life balance.
NHS Discount & Support Schemes.
Employee Assistance Programme.
Sick pay and enhanced maternity/paternity leave.
Salary sacrifice schemes, including electric car and cycle to work.
Life insurance (3x salary).
Healthcare cash plan.
Charitable giving scheme.
Apply today to join Omnes Healthcare and play an important role in supporting our Secondary Care operations, developing our teams and delivering an excellent patient experience.