Prescription Clerk (Permanent)

  • Job Title: Prescription Clerk
  • Reports to: Practice Manager
  • Hours: 37.5 hours

We are seeking an enthusiastic Prescription Clerk to join our established team and be a part of a company that really makes a difference.

You will be based in our GP surgery and you will be the first contact for medication related queries and ensure a prompt efficient repeat prescription reordering service.


  • Answering medication queries from patients, staff members and pharmacies/care homes relating to repeat prescriptions
  • Inputting  repeat prescription orders 
  • Collate information from medication related queries and forward to an appropriate healthcare professional in a timely manner
  • Allocate medication reviews ensuring patients have attended for chronic diseases reviews where appropriate
  • Promotion of electronic repeat dispensing and online ordering
  • Liaise with patients and healthcare providers to obtain correct prescription information
  • Manage prescription requests from vulnerable/high priority patients and care home
  • Work with Prescribers to provide a responsive repeat prescription service, in accordance with any relevant and appropriate policy or protocol and template - as issued by AMP
  • Run analysis reports and gather information from a variety of sources for continuous improvement, safe management of repeat prescriptions, and to co-ordinate medication reviews and or changes
  • Liaise with pharmacies on the supply of prescribed drugs, alert clinicians of any supply issues and forward information on the recommended alternative
  • Manage medicine alerts and ensure all professionals are aware and take action. Ensure it is included in clinical governance meeting 
  • Liaise with external pharmacy services and patients to resolve queries and communicate changes to medications
  • Build good working relationships with local Pharmacies to help enable the Practice prescription service
  • Check emails and tasks regularly, actioning them appropriately
  • Create tasks and assist clinicians in managing document workflow relating to prescriptions
  • Establish and maintain filing and administrative systems so that written or computerised information is easily accessible and secure
  • Escalate any problems to Practice Manager
  • Undertake training as required to support safe and effective services for the Practice.
  • Carry out any other duties as may reasonably be requested by the Clinicians or Managers
  • Complete the end of month returns for prescriptions inc FP34
  • Process and run reports using ECLIPSE data
  • Manage the upload/download of ECLIPSE data
  • Training of relevant staff on processing repeat prescriptions
  • Support administration team in times of sickness and annual leave
  • To work as part of the administration team

Role Requirements

  • Awareness of systems to support management of patients in a primary care setting, delivering pharmaceutical input and support in the context of pathways of care and the business of the organisation
  • Repeat prescription processes and systems
  • Knowledge of CD and regulations and controls
  • Administration systems to support the team with training and development

Who we are

We are a growing organisation that have been operating within the NHS since 2006 offering both Primary and Secondary care services with a forward-thinking, dynamic approach to patient healthcare, we are pioneers in a range of projects, from genomics to digital healthcare services, focused on delivering a better patient experience

What we can offer to you

  • 5 weeks holiday plus bank holidays
  • Enhanced maternity and paternity leave
  • Salary sacrifice electric car scheme
  • Life insurance 3 x salary
  • Healthcare cash plan
  • Cycle to work scheme
  • Charitable giving scheme
  • An extra day off to celebrate your birthday
  • NHS Discount & Support Schemes
  • Employee Assistance Program
  • Occupational Health Support


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